We ship exclusively with Australia Post. You should expect to receive your order 4 to 12 days after your order date, depending on your distance from Melbourne.

We always endeavour to reduce this timeframe as much as possible, but please note that there can sometimes be unexpected issues, such as harsh weather conditions, courier network overload and other issues, which can cause delays.

Depending on what you order, we may send more than one parcel, meaning parts of your order may arrive separately.

We accept change-of-mind returns on all purchases, excluding sale and clearance items. Your request to return your order must be sent to the email address below within 7 days of receiving your order.

If the items in your order are faulty or were damaged during shipping, please contact us to organise a replacement or refund.

Please contact mysupport@hallmark.com for further instructions.

We accept VISA, MasterCard, American Express, Apple Pay & Google Pay.

Our payment processing systems ensure that every purchase with Hallmark is 100% secure and private.